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Return Policy

 Return Policy

  • We cannot accept returns on any personalized or custom made item.
  • Free exchanges are offered for personalized items if an error is made on the personalization.
  • Please note: the product must be in the original condition - items that are used cannot be accepted for return. All returns must be in original packaging with all parts and instructions.

Timeframe for Returns:

  • We must be notified of returns within 30 days (774.289.2385 for returns). We don't have to actually receive the merchandise, but we request an email letting us know that the return is coming within this time period.
  • Once we are notified of your return we will issue you a RN number, no returns will be accepted without prior approval.

Tracking Your Return:

  • We strongly recommend that you send your return back with tracking to prevent any problems with a lost package. This can be done with UPS Ground, or more economically with USPS Parcel Post with "Delivery Confirmation" added. If sending via USPS, we also strongly recommend purchasing insurance in case the item is damaged during the return shipment

Refund Amount:

  • There is a 15% re-stocking fee for a returned order.
  • As with most returns from online retailers, return shipping is paid by you, the customer (this includes customs brokerage fees for Canadian customers).
  • Once we have received the return we will send you a refund for the full amount you paid, less shipping and the 15% re-stocking fee.
  • Please note: Refusing delivery of a product is the same as a return - customers are responsible for forward and return shipping costs and we will deduct the charge associated for the returned shipment from your refund.
  • Items that are returned to us as "undeliverable" due to a bad or incorrectly addressed package are subject to the same policy, although we are happy to re-ship them to a good address at the cost of postage for the re-shipment.  

    At Original Baby Company, we want you to be completely satisfied with your purchase and make it easy for you to return an item. We promise to deliver you a superior level of customer service on your returned items